TVIX Box warrants its TVIX Box media player to be free from defects in materials and workmanship. The warranty term is one year beginning on the date of invoice, as further described in the following text.
TVIX Box will, at our option, repair or replace products covered under this limited warranty that are returned to its facility. To request warranty service, you must contact TVIX Box Customer Service within the warranty period. If warranty service is required, TVIX Box will issue a Return Material Authorization Number (RMA). You must ship the product back to TVIX Box in the original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. TVIX Box will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U.S. or Canada, where applicable. Shipments to other locations will be made freight collect. Purchase date is based on the TVIX Box invoice date.
RMA Procedure
Contact us by email for an RMA (Return Merchandise Authorization) number. Provide your name, order number, order date, what you would like to return, daytime telephone number, and reason for return. To ensure the fastest possible turn-around time on the repair of your item the RMA number must be written on your shipping box. If it is not, your package may be refused and sent back to you.
Returns can be sent to:
TVIX Box
91A Louise St.,
San Rafael, CA, 94901
RMA Requests: Send email to "sales" at "tvixbox.com"
To purchase from www.tvixbox.com the customer must agree to the following customer agreement and item return policy:
Customer Agreement and Item Return Policy
Customer Support
Basic Support
Technical support for the TVIX Box line of digital multimedia players is provided to all customers via the TVIX Box Online Support Forum. Customers can take advantage of the knowledge provided by the vast and growing community of TVIX Box users who frequent the forum by posting their support questions in the forum. Questions are typically answered promptly by other users or by TVIX Box technical staff.
An additional resource for users is the FAQ/Q&A section of the DVICO website.
Gold & Platinum Support
If you would like to inquire about support options that require additional purchase, such as phone, email and on-site support and support contracts, please email "sales" at "tvixbox.com".
Warranty Limitations
TVIX Box warrants its products against defects in materials and workmanship only, as disclosed in the warranty. The following additional limitations apply:
Media File Support
The TVIX Box line of digital multimedia players support a wide variety of media files. TVIX Box uses reference files for each supported file type to determine if units meet product specifications . TVIX Box reference files are selected because their characteristics are representative of the majority of files available to the average user.
TVIX Box does not guarantee playback of any individual file or set of files obtained or provided by the user or any third party. Return Material Authorizations (RMA) numbers or codes will not be issued based on playback of user or third party files and items sent to TVIX Box without an RMA will not be accepted.
Third Party Equipment Support
The TVIX Box line of digital multimedia players can operate with a variety of other products, including but not limited to televisions and various audio and video components, computers and computer related equipment and various types of computer data, digital media and data networks.
TVIX Box uses reference equipment to determine compatibility and if units meet product specifications. TVIX Box reference equipment is selected because its characteristics are representative of the majority of equipment available to the average user.
TVIX Box does not guarantee operability of the TVIX Box with any individual or combined piece of equipment provided by the user or any third party. Return Material Authorizations (RMA) numbers or codes will not be issued based on performance of the TVIX Box in conjunction with user or third party provided equipment including but not limited to computer equipment, wired and wireless data networks and audio, video, television and entertainment related equipment. Items sent to TVIX Box without an RMA will not be accepted.
By clicking the "Submit Details" button on the order page, the customer has agreed to the Customer Agreement & Item Return Policy.
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